Refund policy

We want you to love your supplies. If something isn't right, we'll fix it.

30-day returns. You can return unused items in their original condition within 30 days of delivery. To start a return, email us at sales@soap.supply with your order number and the item(s) you'd like to return. We'll reply with return instructions. Items sent back without first requesting a return can't be accepted.

Damaged, defective or wrong items. If your order arrives damaged, defective or isn't what you ordered, email us within 30 days of delivery with your order number and a photo of the problem. We'll send a replacement or issue a full refund, and you won't need to send the item back.

Items we can't accept for return. Items that have been used (for example, molds that have been poured into), and gift cards.

Refunds. Once we receive and inspect your return, we'll email you to confirm. Approved refunds go back to your original payment method, and your bank or card issuer may take up to 10 business days to post them. Return shipping costs are the customer's responsibility unless the item arrived damaged, defective or incorrect.

Exchanges. The fastest way to get something different is to return the item you have and place a new order.

Questions? Email sales@soap.supply and a real person will reply.